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Will there be banners or advertising on my site? Although there are some web hosting companies doing such practices, Hosting Stargate will NEVER place ads on your site. Clients of our Christian Web Hosting Services can enjoy 100% bannerless hosting. Realistically, banners are a distraction from the primary purpose of your website. ie The Word of God. Plain and Simple. No banners here! How will the hosting charges appear on my credit card? The charges will appear as Hosting Stargate Gabriel Web (or simply Gabriel Web) What is your Satisfaction Guarantee? If you try our service for 30 days, stay within our terms and conditions stated here, and decide that it does not meet your needs within that amount of time, then all you have to do is cancel your domain before the 30th day and you will receive your hosting fee back. This does not include the domain registration fee, though, as that is non-fundable. Who do I contact for billing questions or issues? You may contact us directly by using one of the methods on our contact page. We also have a section in our Hosting Forum dedicated to billing questions and concerns. This section is located at: http://lastdaywarriors.com/hostingfaqs/index.php/board,6.0.html Copy and paste the address into your address bar. If I sign up, when will I receive my access information? Due to security with utilizing auto responders as well as denied payments, hosting access information is sent within 24 hours upon signup. If you do NOT receive your access info within the first 24 hours, contact us immediately! Provide us with your order number and the date you signed up. How do I cancel my account? In the event that you would like to cancel your account, simply use the contact method for cancellations on our contact page at: http://www.hostingstargate.com/contact.html What level of support do you provide to total beginners? We offer technical support with all technical issues of running your website. If you're having trouble setting up email accounts, receiving/sending email or uploading your site on the server for example, we will gladly offer support on those issues. Tech support is free of charge and is available 24h a day 7 days a week via email. Phone support is available during normal business hours. In 90% of cases response times are 30min-2h. If the issue at hand is very complex it may take up to 8h to resolve it but we do offer these services free of charge as a part of your web hosting plan. We have lots of beginners hosting with us and we don't assume everyone is an expert when it comes to technical issues of running a website so we are very thorough and patient in resolving your problem. p.s. It helps a lot if you let us know you're a beginner when you request tech support just so we know that we need to go into a bit greater detail with our responses to your queries. Where can I get training on using cPanel? We have set up an area in our hosting forum to address questions for using cPanel. You can access it at: http://lastdaywarriors.com/hostingfaqs/index.php/board,22.0.html Copy and paste the above address into your browser Do you have a Hosting Glossary that I can access? Absolutley! You can access it at: http://lastdaywarriors.com/hostingfaqs/index.php/board,25.0.html Copy and paste the above address into your browser Do you have a section that I can view regarding editing with Frontpage? Absolutley! You can access it at: http://lastdaywarriors.com/hostingfaqs/index.php/board,10.0.html Copy and paste the above address into your browser Where is the Hosting Forum Located? The entire Hosting Forum is located at: http://www.lastdaywarriors.com/hostingfaqs/ Copy and paste the above address into your browser Is there a minimum contract for Hosting? No. If for any reason you are not satisfied with the service or support you are at liberty to cancel your account whenever you desire to. What Server Hardware do you use? All customer accounts are hosted on Gabriel Associates equipment. Our servers are new dual and quad core enterprise grade machines, built from only industry leading manufacturers. All servers utilize mirrored RAID hard drives, ECC Registered RAM, Tyan & Super Micro motherboards, AMD Opteron & Intel XEON CPU's. Hardware downtime is virtually non-existent. How much Disc Space and Bandwidth do I need? How much disc space you need will depend on the size of your website. A typical website with less than 100 pages, and average email and files will use about 1/20th of the space allotted in our smallest plan. Upgrades (if needed) are seamless, and easy. Do I get extra scripts with my plan? Absolutley! And an absolute GENEROUS amount! You can easily install any of over 50 of the most popular interactive php scripts with no coding knowledge needed. A few clicks inside your cPanel control panel will install any PHP or CGI script in our preconfigured script library. Scripts include the most popular forum scripts, shopping carts, chat scripts, blogs, content management, help desk, image galleries, poll scripts, wiki's, and much more. You can view our Web Hosting Options on the page below: http://www.hostingstargate.com/hosting_options.html Copy and paste the link into your browser. Do you offer FTP access? Absolutley! Clients who purchase any of the web hosting plans can upload their files easily and quickly using any FTP manager OR you may upload files through your cPanel! How does Hosting Stargate handle backups? We create daily backups of our systems with full backups weekly for disaster recovery purposes. You can also easily create your own entire website backup file and download it to your own system for safe keeping. We suggest you regularly utilize the excellent feature available to you in your cPanel for your own peace of mind. Is my Macintosh computer compatible with your hosting plans? Yes, our web servers use standard FTP (file transfer protocol). Therefore, you can build your site on any Macintosh or Windows PC and use FTP to upload your website files to your account, and it will display on any type of computer running any industry standard browser. What is the response time for support? Most general support requests are answered within either a few minutes to a few hours. While some issues/problems may be more complicated and take longer to address, none the less we stay in contact with you of the progress being made. If any major problems occur with our servers, we can assure you, they are being addressed before you even contact us. Sometimes things take longer to fix than what we would like but we can assure you that our servers are our first priority and any problems are handled immediately. What happens if I don't have enough funds for my hosting? If we do not recieve your payment by its due date or if your credit card charges are not approved, you will be given 48 hours to provide us with a new method of payment. In the event that you do not provide the required information, your account will be suspended and a $25 reactivation fee in addition to the fees due, will be required prior to reinstating your services. What Control Panel do you offer with hosting? All of our Hosting Plans use cPanel Control Panel - the most secure and robust control panel software and leader in automated solutions for web hosted sites, email and online applications. CPanel is an extremely powerful, web based control panel. Cpanel provides a point and click interface to complicated system tasks, so even new users are able to control their hosting experience. Cpanel allows you to manage almost every aspect of your hosting account. With CPanel, you'll be able to add/remove email accounts, FTP, backups, files, CGI scripts, web-based statistics, and much more. Please note: we provide step-by-step online tutorials for every feature available in cPanel For a live demo use the link below http://x3demob.cpx3demo.com:2082/login/?user=x3demob&pass=x3demob Copy and paste the above url into your browser Does the server support Frontpage? Yes! Our server does support FP Extensions. They can be installed through your cPanel. Does the server support Audio and Video files? Yes we do! What software can I use to create Real Audio and Video files? You will need RealProducer to create Real Audio and Video files. There is a free version of this software located here: http://www.realnetworks.com/developers/index.html Copy and paste the url above into your browser. I am currently hosted by another company and already have a domain name. Can I have my site hosted by you instead? How do I change my domain to point to your servers? Yes! To point the domain you already own to our servers all you need to do is change the "domain name servers" listing where you registered your domain name. You can either email the support staff where you registered or the registrar may have a way for you to login and make the change yourself. Simply send them the name servers that are listed in your setup email from us. Your domain will be pointing to our servers in 24-72 hours, which is the time it takes for name server changes to become active. How do I track my disc space and bandwidth usage? Once you purchase an account, you may view site logs through your control panel. From there you will see how much disk space and bandwidth you have used and have remaining. Once your usage gets to a critical point, the server will automatically email you a notice of the percentage of your usage. Will I have unlimited access to my cPanel, editing my site and uploading? Yes! You will be able to access your site, FTP and edit, 24/7. Can I use my hosting account for commercial purposes? Yes, you can use your hosting account for commercial purposes as long as you stay within the terms of use. How will my payment be processed? All payments are processed through 2CheckOut.com Inc.(Ohio, USA). They are an authorized retailer for goods and services provided by Hosting Stargate. What payment methods do you accept? You can choose to pay by a major credit or debit card.

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If you have questions that are not listed in this section please contact us! We will be more than happy to address any issues or concerns you may have.

 

2CheckOut.com Inc.(Ohio, USA) is an authorized retailer
for goods and services provided by Hosting Stargate.

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